Bài giảng Organisational behaviour - Chapter 1 Introduction to the field of organisational behaviour

Introduction to the field of organisational behaviourChapter learning objectivesDefine organisational behaviour.Identify three reasons for studying organisational behaviour.Describe five trends in organisational behaviour.Identify the five anchors on which organisational behaviour is based.Diagram an organisation from an open systems view.Define knowledge management and intellectual capital.Identify three that organisations acquire knowledge.2 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneComputershare and org behaviourComputershare Ltd has leveraged the power of organisational behaviour to become one of Australia’s leading high technology companies. Courtesy of Computershare Ltd3 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneWhat are organisations?Groups of people who work interdependently toward some purposestructured patterns of interaction coordinated taskswork toward some purposeCourtesy of Computershare Ltd4 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneOrganisationalbehaviourresearchUnderstandorganisationaleventsPredictorganisationaleventsInfluenceorganisationaleventsWhy study organisational behaviour?5 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneTrends: globalisationGlobal companiesextend their activities to other parts of the worldactively participate in other marketscompete against firms in other countries6 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneTrends: globalisationImplications of globalisationnew organisational structures different forms of communicationmore competition, change, mergers, downsizing, stressneed more sensitivity to cultural differences7 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneTrends: changing workforcePrimary and secondary diversityMore women in workforce and professionsDifferent needs of Gen-X, Gen-Y and baby-boomersDiversity has advantages, but firms need to adjust throughcultural awarenessfamily-friendly policiesempowerment8 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneTrends: employment relationshipEmployability employees perform many tasks, not a specific jobCasual work no explicit or implicit contract for long-term employmentTelecommuting working from home, usually with a computer connection to the officeVirtual teamsoperate across space, time and organisational boundaries; mainly communicate through electronic technologies9 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneTrends: information technologyAffects how employees interactvirtual teamstelecommutingAffects how organisations are configurednetwork structures  alliance of several organisations 10 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneTrends: values and ethicsValuesstable, long-lasting beliefs about what is importantpersonal, cultural, organisational, professionalImportance of valuesglobalisation  more awareness of different valuesvalues replacing command and controlmore emphasis on ethical business conduct Ethicsmoral principles/values  determine whether actions are right/wrong and outcomes are good/bad11 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneOrganisationalbehaviouranchorsMultidisciplinaryanchorSystematicresearchanchorContingencyanchorOpen systemsanchorMultiple levelsof analysisanchorOrganisational behaviour anchors12 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneFeedbackFeedback OutputsInputsSubsystemSubsystemSubsystemSubsystemOrganisationOpen systems anchor of OB13 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneKnowledge management definedAny structured activity that improves an organisation’s capacity to acquire, share and use knowledge for its survival and success.14 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneIntellectual capitalHuman capitalknowledge that employees possess and generateStructural capitalknowledge captured in systems and structuresRelationship capitalvalue derived from satisfied customers, reliable suppliers and others15 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneKnowledge mgt at BillabongBillabong, the Queensland-based surf wear company, practises knowledge acquisition by employing people who live that lifestyle.Courtesy of Billabong 16 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneKnowledge management processesKnowledge acquisitiongraftinglearningexperimentationKnowledge sharingcommunicationcommunities of practiceKnowledge useawarenessfreedom to apply knowledgeCourtesy of Billabong 17 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneOrganisational memoryThe storage and preservation of intellectual capitalRetain intellectual capital bykeeping knowledgeable employeestransferring knowledge to otherstransferring human capital to structural capital18 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneOverview of the next chapterMARS model of individual behaviour and performanceTypes of work-related behaviourFeatures of behaviour modificationElements of effective feedbackFeatures of social learning theoryKolb’s model of experiential learning19 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and TravaglioneIntroduction to the field of organisational behaviour