Bài giảng Management: A Pacific Rim Focus - Chapter 4 Social responsibility & ethics in management

CHAPTER 4SOCIAL RESPONSIBILITY & ETHICS IN MANAGEMENT1© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Lecture outlineOrganisational social responsibilityOrganisational social responsivenessManaging an ethical organisation2© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Organisational social responsibility ‘The obligation of an organisation to seek actions protecting and improving society’s welfare along with its own interests.’3© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Organisational social responsibilityMajor perspectives:Invisible hand A view holding that the entire social responsibility of a corporation can be summed up as ‘make profits and obey the law’.Hand of government A view holding that the interests of society are best served by having the law and political process guide the corporation’s activities. 4© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Organisational social responsibilityMajor perspectives:Hand of management A view stating that corporations and their managers are expected to act in ways that protect and improve society’s welfare as well as make profit.5© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Organisational social responsibilityHand of management Incorporates these arguments:Anti-freeloader argument.Capacity argument.Enlightened self-interest argument. 6© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Social responsibilities of managersEconomic and legal Responsibility to make a profit and obey the law (invisible hand, hand of government, hand of management).Ethical and discretionary Ethical behaviour expected by society (invisible hand, hand of government). Difficult to determine, identify.7© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Social stakeholdersShareholdersEmployeesCustomersLocal communitySociety8© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Social stakeholdersEmployeesLocal communityShareholdersSociety (regional & national)CustomersInternational communityThe organisation9© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Does social responsibility pay?Evidence is mixed.Strategically beneficial.Likely, profit  socially responsible management.Shareholders sensitive to extent it affects profit.10© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Organisational social responsiveness ‘A term referring to the development of organisational decision processes where managers anticipate, respond to and manage areas of social responsibility.’Two aspects:Monitoring social demands and expectations.Internal social response mechanisms.11© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Monitoring social demands/expectationsSocial forecastingOpinion surveysSocial auditsIssues managementSocial scanning12© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Internal social response mechanismsIndividual executivesTemporary task forcesPermanent committeesPermanent departmentsCombination approaches13© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Being an ethical manager ‘The difficulties and concerns with business ethics raises three important issues about being a manager.’Types of managerial ethicsEthical guidelines for managersEthical career issues14© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Types of managerial ethicsImmoral management Lacks ethical principles, concern for profit only.Amoral management Ignores or oblivious to ethical issues.Moral management Conscious attention to ethical standards and issues.15© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Ethical guidelines for managersObey the law.Tell the truth.Show respect for people.Stick to the Golden Rule.Above all, do no harm.Participation not paternalism.Responsibility requires action.16© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Ethical career issuesAssessing values and protecting yourselfSeek advice and support from trusted sources.Take action to change what you see as not being ethical.Take actions to protect yourself.Anticipating ethical conflictsPre-employment checks: Is this an ethical company?Is the industry marked by patterns of unethical behaviour?Avoid ethical compromises.17© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Managing an ethical organisationSituational factors influencing ethical behaviour:External factors Competitiveness, high/low opportunities for success, dependency on other organisations.Internal factors Push for high performance, labour unrest, delegation, quests for innovation.18© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Managing an ethical organisationEthics trainingEthics hotlinesEthics auditsEthics committeesCodes of ethicsTop-management commitmentIncreasing awareness of diversity19© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Lecture summaryOrganisational social responsibilityMajor perspectives: invisible hand, hands of government and management. Social responsibilities of managers.Social stakeholders: shareholders, employees, customers, local and international community, society.Does social responsibility pay? Evidence mixed.Organisational social responsiveness Monitoring social demands and expectations: forecasting, opinion surveys, social audits, issues management, social scanning, Internal social response mechanisms.20© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Lecture summaryBeing an ethical managerTypes of managerial ethics: immoral, amoral, moral.Ethical guidelines for managers.Ethical career issues: assessing & anticipating ethical conflicts.Managing an ethical organisationSituational factors influencing ethical behaviour external and internal.Mechanisms for ethical behaviour.21© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.