Bài giảng Management: A Pacific Rim Focus - Chapter 11 Human resource management

CHAPTER 11HUMAN RESOURCE MANAGEMENT1© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.LECTURE OUTLINEThe HRM frameworkEstablishing the employment relationshipMaintaining the employment relationshipHRIS, Internet, intranets & extranetsTerminating the employment relationship2© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.The HRM framework Those management functions concerned with attracting, maintaining and developing people in the employment relationship.3© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.The HRM frameworkHRM functionsIdentifying HR needsAttracting human resourcesMaintaining human resourcesTerminating the relationship4© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.The HRM frameworkPrinciples of HRMProactive approach, link to strategic planning & cultural change.View of people as capital, not cost.Possibility of mutually beneficial relationship between stakeholders.5© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.The HRM frameworkRegulatory frameworkAustralia & New Zealand, long history of government support for union involvement.Since early 1990s, major shift toward enterprise or individual agreements.Increasing reliance on civil law processes.Growth of regulation relating to human rights, discrimination, EEO, OH&S, environmental matters.6© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Establishing the employment relationshipHuman resource planningJob analysisRecruitmentSelectionInterviews7© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Establishing the employment relationshipHuman resource planning Determining future human resource needs in relation to an organisation’s business objectives or strategic plan.8© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Establishing the employment relationshipJob analysis The systematic collecting and recording of information about the purpose of a job, its major duties, the conditions under which it is performed, the required contacts with others and the knowledge, skills and abilities needed to performit effectively.9© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Establishing the employment relationshipJob analysisOutcomes: Job descriptions and job specifications.Impacts upon:Recruitment & selectionPerformance appraisalRemunerationTraining & developmentJob design & redesign.10© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Establishing the employment relationshipJob analysis-methodsFor existing jobs, interviews with employees.Interviews with supervisors.Observation.Combination, interviews & observation.Structured questionnaires.Employee journals/logbooks.11© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Establishing the employment relationshipRecruitment ‘The process of finding and attracting job candidates capable of effectively filling job vacancies.’ (Wether & David, Schuler & Huber.)12© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Recruitment3 ObjectivesMaximising the pool of applicants at minimum cost.Attracting suitably qualified & skilled applicants.Ensuringcompliance by organisation with government Regulations.13© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Establishing the employment relationshipMethods of recruitmentAdvertisementsEmployee referralsInternal promotionEmployment agenciesInternet job & career sitesContractorsCampus interviewsExecutive recruitment(‘head hunters’)14© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Establishing the employment relationshipSelection process: The decision-making system used to identify which job applicants are best suited to the vacant position.Key aspects:ReliabilityValiditySelection devices.15© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Establishing the employment relationshipKey aspects of selection:ReliabilityThe degree to which the decision making processwill measure the sameConsistently.Validity Whether the decisionprocess actually measureswhat it sets out to measure.Selection devices Application form Written tests Selection interview Assessment centre 16© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Maintaining the relationshipRemuneration The financial payment to employees for their work.Training The process of equipping people with skills and competencies.Development Broad preparation employee for future opportunities through the acquisition of new knowledge, skills.Performance appraisal Judgemental assessment of employee performance.17© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Maintaining the relationshipRemuneration & benefits:Linked to job analysisGoverned by regulatory frameworkInternal pay equityExternal pay equity18© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Maintaining the relationshipTraining & development:Choices: Buy skills, build them, or a mixed approach.Strategic rationales for training:ProactiveReactiveEnhancement of employee motivation, commitment & retention.19© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Maintaining the relationshipPERFORMANCE APPRAISALSMOULD EMPLOYEEBEHAVIOUR TOCOMPANY NORMSIMPROVE QUALITYOF SALARY REVIEWSIMPROVE HR PLANNINGTRAINING & SUCCESSIONBUILD CONSISTENCY OFEMPLOYEE ACTIONS &ORGANISATION GOALSPROVIDE RECORD FOR DISMISSAL,DEMOTION, GRIEVANCE, APPEAL20© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Maintaining the relationshipPerformance appraisal360o feedback —non-hierarchical method21© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.HRIS, Internet, Intranets & ExtranetsHRIS Human Resource Information System.Internet Global connection of computer servers through which users can access stored information from their PCs.Intranets Closed networks of information databases & systems within an organisation.Extranets Closed networks of information systems between organisations.22© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.HRIS, Internet, Intranets & ExtranetsPerformance appraisal, including 360O feedbackWidespread electronic systemsEnhanced distribution of HR policy, news, informationBetter internal communicationEmployee maintenance of own HR recordsMulti-site collaborativework teams, electronically linked23© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.The future of workFewer core employeesIncreased part-time, casual & temporary staffTele-workingHot-deskingTemporary agency work, short-term labour hires, on-call & contract workersPersonnel supply firmsIdea of employee as an independent contractor24© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.The future of workFlexible employing organisations:Need for strategic, vs. cost reduction focus.Reliance on staffing agencies.Flexible employees:Self-employed.Use of staffing agency.Maintain skills base.‘Portfolio’ worker.25© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Terminating the relationshipRetrenchment The forced termination of the employment relationship due to financial, technological or organisational circumstances.Redundancy A forced termination of the employment relationship resulting from the permanent deletion of specific positions.Dismissal The employer gives the required notice to terminate the employment relationship.26© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Terminating the relationshipKey aspects:Regulatory requirements.Exit interviews.Use of out-placement consultants.Effect on HR & other functions of the organisation.27© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Lecture summaryThe HRM framework Functions Principles Regulatory framework.Establishing the employment relationship HR planning Job analysis Recruitment Selection.28© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Lecture summaryMaintaining the relationship Remuneration Training & development Performance appraisal.HRIS, Internet, intranets & extranetsTerminating the employment relationship Retrenchment Redundancy Dismissal.29© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.