Bài giảng Management: A Pacific Rim Focus - Chapter 1 The challenge of management

CHAPTER 1THE CHALLENGE OF MANAGEMENT1© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Lecture outlineOverview of managementWhat managers actually doManagerial qualitiesManagement job roles21st century management2© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Overview of management ‘Management is the achievement of organisational goals by engaging in the four major functions of planning, organising, leading and controlling.’3© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Overview of managementPlanning The process of setting goals and deciding how best to achieve them.Organising The process of allocating human and non-human resources so that plans can be carried out successfully.Leading The process of influencing others to engage in the work behaviours necessary to reach organisational goals.Controlling The process of regulating organisational activities so that actual performance conforms to expected organisational standards and goals.4© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Overview of management1. Planning4. Controlling3. Leading2. OrganisingAchievement of organisational goals via:5© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.The management processTo be successful, the functions of planning,leading, organising and controlling need to belinked to:Work agenda.Work methods and roles.With reliance upon an organisational pool ofknowledge and management skills, which leads to:Organisational performance.6© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.What managers actually doHenry Mintzberg’s study of managersconcluded:They perform great quantity of work at unrelenting pace.Work typically varied, fragmented, brief.Prefer to deal with current, specific, ad hoc issues.7© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.What managers actually doEffective managers at the centre of a network of contacts.Prefer verbal communication—especially via phone.Control of own activities—good information essential for this control.8© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Managerial rolesInterpersonalInformationalDecisionalNegotiator9© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Interpersonal roleFigureheads: Projecting a set of values, communicating an image.Leader role: Needs to be informed, as well as informing. Leadership skills commonly lacking in managers.Liaison role: Developing channels of communication, especially informal channels with other corporate directors, political connections, media, public figures.10© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Informational roleMonitor: Sifting, sorting, selecting information (to help set the agenda)—phone, meetings, memos, social functions, mail, public gatherings.Disseminator: The passing of relevant information to subordinates.Spokesperson: Has to be able to express it, have solid verbal skills—right message at right time.11© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.DecisionalEntrepreneurial: Ability to identify opportunities and threats — able to do this in diverse situations—work or leisure.Disturbance handler: More information available, likely correct decision made.Resource allocator: To divisions or departments, managers need to have an understanding of what resources are needed for effective functioning (e.g. budget gamesmanship).12© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.NegotiatorManagers need precise and relevantinformation to facilitate this role. Therefore, thebest managers:Place themselves at the centre of a vast network of contacts that are social, political, occupational, organisational, international.Can sift, sort, select valuable information.Have secretaries who network, who filter and edit information to avoid overload.13© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Managerial knowledge, performance & skillsKnowledge base Knowledge of industry, product, market, technology etc.Skills base Technical, human & conceptual.Performance goals Effectiveness & efficiency.14© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Vertical differences in management rolesTop managers —planning, conceptual skillsMiddle managers —mixed skill needs First line managers/supervisors —leading, technical skillsOperational level staff15© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Horizontal differences in management rolesEntrepreneurial managers Growth focusFunctional managers Specific, technical focusGeneral managers Broad, whole of organisation/unit responsibilitiesProject managers Integrative, team focus16© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.21st century managementChange & innovationMarkets & technologyDiversity: markets, products & staffGlobalisationQuality & organisational development17© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Lecture summaryOverview of managementManagement function (PLOC).What managers actually doRoles: interpersonal, decisional, informational, negotiator.Work agenda & methods.Managerial knowledge, skills & performanceManagement job types.Vertical & horizontal differences in management roles.21st century managementChange, innovation, diversity, globalisation, quality & organisational development.18© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.