Bài giảng Business Driven Technology - Business plug-in B13 - Strategic Outsourcing

BUSINESS PLUG-IN B13Strategic OutsourcingLEARNING OUTCOMESExplain the business benefits and challenges of outsourcingIdentify the three primary outsourcing optionsSummarize a list of leading offshore outsourcing countriesLEARNING OUTCOMESSummarize a list of up-and-coming offshore outsourcing countriesSummarize a list of rookie offshore outsourcing countriesDescribe the future trend of multisourcing and how it can support a business need for outsourcingINTRODUCTIONOnshore outsourcing is the process of engaging another company within the same country for servicesNearshore outsourcing refers to contracting an outsourcing arrangement with a company in a nearby countryOffshore outsourcing is using organizations from developing countries to write code and develop systemsOFFSHORE OUTSOURCINGOFFSHORE OUTSOURCINGOUTSOURCING OPTIONSBig selling point for offshore outsourcing “inexpensive good work”The LeadersCanada IndiaIrelandIsraelPhilippinesThe LeadersCanadaThe LeadersIndiaThe LeadersIrelandThe LeadersIsraelThe LeadersPhilippinesThe Up-and-ComersBrazilChinaMalaysiaMexicoRussiaSouth Africa The Up-and-ComersBrazil The Up-and-ComersChina The Up-and-ComersMalaysia The Up-and-ComersMexico The Up-and-ComersRussia The Up-and-ComersSouth AfricaThe RookiesArgentinaChileCosta RicaNew ZealandThailandUkraineThe RookiesArgentinaThe RookiesChileThe RookiesCosta RicaThe RookiesNew ZealandThe RookiesThailandThe RookiesUkraineTHE CHALLENGES OF OUTSOURCINGOutsourcing challenges includeContract lengthDifficulties in getting out of a contractProblems in foreseeing future needsProblems in reforming an internal IT department after the contract is finishedCompetitive edgeConfidentialityScope definitionFuture Trends Outsourcing is becoming less of a cost-saving strategy and more an overall context for businessOutsourcing is approaching commodity statusCompanies should look for value-based pricing rather than the lowest possible priceMultisourcing – a combination of professional services, mission-critical support, remote management, and hosting services that are offered to customersCLOSING CASE ONEMobile Travel GuideMobil Travel Guide decided to outsource to IBM all of its Web applications and database serversMobile Travel Guide avoided up-front capital investment without sacrificing scalability, reliability, or flexibilityCLOSING CASE ONE QUESTIONSWhat are the main reasons Mobil Travel Guide used an outsourcing option?What other areas would you recommend Mobile Travel Guide outsource?What advantages and disadvantages would offshore outsourcing or nearshore outsourcing have for Mobile Travel Guide?Make a list of the countries where Mobil could outsource its Travel GuideCLOSING CASE TWO Outsourcing BrewCoors Brewing Company needed to improve access to information, consolidate systems, and reduce costsCoors outsourced its day-to-day management of its technical operations, conversion of legacy applications, and system to EDSCLOSING CASE TWO QUESTIONSDescribe an alternative approach that Coors could have used instead of outsourcing to EDSWhat would be the advantages of offshore outsourcing Coors’ IT department?What are some other reasons Coors outsourced its information technology functions that were not mentioned in the case?Describe some of the factors causing Coors to be “forced” to outsource its information technology functions