Bài giảng Business Driven Technology - Business plug-in B10 - Enterprise Resource Management

BUSINESS PLUG-IN B10Enterprise Resource ManagementLEARNING OUTCOMESCompare core enterprise resource planning components and extended enterprise resource planning componentsDescribe the three primary components found in core enterprise resource planningDescribe the four primary components found in extended enterprise resource planning systemsLEARNING OUTCOMESExplain the benefits and risks associated with enterprise resource planning systemsAssess the future of enterprise resource planning systemsINTRODUCTIONEnterprise resource planning – integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make enterprisewide decisions by viewing enterprisewide information on all business operationsCore and Extended ERP ComponentsCore ERP component – traditional components included in most ERP systems and they primarily focus on internal operationsExtended ERP component – extra components that meet the organizational needs not covered by the core components and primarily focus on external operationsCore and Extended ERP ComponentsCORE ERP COMPONENTSThree most common core ERP componentsAccounting and finance Production and materials managementHuman resourceCORE ERP COMPONENTSAccounting and finance component – manages accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset managementCORE ERP COMPONENTSProduction and materials management component – handles the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality controlCORE ERP COMPONENTSHuman resource component – tracks employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authoritiesExtended ERP ComponentsExtended ERP components include:Business intelligenceCustomer relationship managementSupply chain managementEbusinessExtended ERP ComponentsEbusiness components include elogistics and eprocurement Elogistics – manages the transportation and storage of goodsEprocurement – the business-to-business (B2B) purchase and sale of supplies and services over the InternetERP Benefits and Risks (Costs)Common ERP benefitsIntegrate financial informationIntegrate customer order informationStandardize and speed up manufacturing processesReduce inventoryStandardize human resource informationERP Benefits and Risks (Costs)The Future of ERP Lines between SCM, CRM, and ERP will continue to blurInternet – continue to help organizations integrate data and process across functional departmentsInterface – customizable employee browsers Wireless technology – support a mobile workforceCLOSING CASE ONEPepsiAmericas’ EnterprisesPepsiAmericas generates $2.97 billion in revenues yearlyThe company implemented PeopleSoft’s ERP solution to provide complete integration between PepsiAmericas’ front-office and back-office systemsPepsiAmericas also implemented PeopleSoft’s supply chain management component to automate its inventory CLOSING CASE ONE QUESTIONSHow have core ERP components helped PepsiAmericas improve its business?How have extended ERP components helped PepsiAmericas improve its business?Explain how future ERP systems will help PepsiAmericas increase revenuesCLOSING CASE ONE QUESTIONSAssess the impact on PepsiAmericas’ business if it failed to implement the CRM component of PeopleSoft’s ERP systemReview the different PeopleSoft components in Figure B10.6. Which component would you recommend PepsiAmericas implement if it decides to purchase an additional PeopleSoft component?Compare PepsiAmericas experience with other ERP cases you can find in most business articles.CLOSING CASE TWOCampus ERPERP implementations are difficult, even in very top-down corporate environments Getting them to work in colleges, which are essentially a conglomeration of decentralized fiefdoms, has been nearly impossibleNonprofit organizations generally lack the talent and financial resources to create and manage a robust enterprise system CLOSING CASE TWO QUESTIONSHow could core ERP components help improve business operations at your college?How could extended ERP components help improve business operations at your college?How can integrating SCM, CRM, and ERP help improve business operations at your college?Review the different components in Figure B10.6. Which component would you recommend your college implement if it decided to purchase three components?