Bài giảng Business - Chapter 17 Managing a Diverse Workforce

Managing a Diverse WorkforceChapter 17Copyright © 2014 by The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/IrwinCh. 17 Key Learning ObjectivesKnowing in what ways the workforce of the United States is diverse, and evaluating how it might change in the futureUnderstanding where women and persons of color work, how much they are paid, and the roles they play as managers and business ownersIdentifying the role government plays in securing equal employment opportunity for historically disadvantaged groups, and debating whether or not affirmative action is an effective strategy for promoting equal opportunityAssessing the ways diversity confers a competitive advantageFormulating how companies can best manage workforce diversity, making the workplace welcoming, fair, and accommodating to all employeesUnderstanding what policies and practices are most effective in helping today’s employees manage the complex, multiple demands of work and family obligations17-2The Changing Face of the WorkforceDiversity – Refers to variation in the important human characteristics that distinguish people from one anotherPrimary dimensions: age, ethnicity, gender, mental or physical abilities, race, sexual orientationSecondary dimensions: such characteristics as communication style, family status and first languageWorkforce diversity: diversity among employees of a business or organizationRepresents both a challenge and an opportunity for businesses 17-3The Changing Face of the WorkforceToday, the U.S. workforce is as diverse as it ever has been, and it is becoming even more so. Consider the following workforce diversity trends:More women are working than ever beforeImmigration has profoundly reshaped the workplace Ethnic and racial diversity is increasingThe workforce will continue to get olderMillennials are entering the workforce17-4Gender and Race in the WorkplaceFollowing World War II, the proportion of women working outside the home has risen dramaticallyMost dramatic increases have been married women, mothers of young children, and middle-class womenIncrease in professional, technical and service jobs produced “demand-side” pull for women into the labor forceLabor force rates for minorities have always been highChange is that wider range of jobs are available to minorities as discrimination barriers have fallen17-5Figure 17.1Proportion of Women and Men in the Labor Force 1950-201017-6The Gender and Racial Pay GapPay gap – Women and persons of color on average receive lower pay than white men doGap has narrowed over the past 3 decadesStill, in 2010 black men still earned only slightly more than three‑quarters of white men’s pay; black women earned about 70 percent, and white women 81 percent 17-7Figure 17.2The Gender and Race Pay Gap 1990-201017-8The Gender Pay GapReasons for pay gapSome believe is evidence of sexual discriminationSome believe is women’s choices in pursuing lower paying jobs or slower advancementOthers believe occupational segregation is occurringInequitable concentration of a group in certain job categoriesWomen have made great strides in entering professional occupations, however “pink collar ghetto” still existsExamples include preschool teachers and secretaries17-9Women and Persons of Color in ManagementWomen have broken into management ranksTends to be, however, in occupations where women are numerous like education and health careOnly a very few women or persons of color have achieved highest positions in corporate AmericaAlthough women and minorities are as competent as white men in managing people and organizations, they rarely attain the highest positions in corporations17-10The Glass CeilingInvisible barrier that exists in reaching these higher levels has been named the glass ceilingReasons for the glass ceiling:Glass walls – fewer opportunities to move into positions that lead to the top; many women and minorities start in staff rather than line positionsRecruiters fill positions by word of mouth and is still “old boys network”Recent advances show some cracking of the ceiling17-11Figure 17.3Extent of Diversity in Selected Management Occupations17-12Women and Minority BusinessOwnershipSome women and minorities have chosen to avoid the glass ceiling by opening up their own businesses2010, 40% of over 10 million U.S. businesses were owned or controlled by womenAlthough most female-headed firms are small, collectively they employed over 13 million people in the United States and generate $1.9 trillion in sales17-13Women and Minority Business OwnershipAccording to the Small Business Administration, there were around 5.8 million minority-owned businesses in the United States in 2007Hispanic-owned businesses were the most numerous, followed by African-American and Asian-owned businessesImmigrants were responsible for a good share of the entrepreneurial spirit in the minority community; immigrants are nearly 30 percent more likely to start a business than are non-immigrants 17-14Equal Employment OpportunityGovernment involvement in securing equal employment for all began in the 1960s on a large scaleIs defined as discrimination based on race, color, religion, sex, national origin, physical or mental disability, or age In U.S. is prohibited in all employment practicesGovernment contractors must have written affirmative action plans detailing how they are working positively to overcome past and present effects of discrimination in their workforceWomen and men must receive equal pay for performing equal work, and employers may not discriminate on the basis of pregnancy17-15Major Federal Laws and Executive Orders Prohibiting Job DiscriminationFigure 17.417-16Affirmative ActionSince mid-1960s, government contractors been required to have affirmative action plansPurpose to reduce job discrimination by encouraging companies to take positive steps to overcome past discriminatory employment practices Affirmative action became increasingly controversial in the 1990s and 2000sSome states passed laws banning it in public hiring Opponents cite possibility of reverse discrimination Some women and persons of color called for less emphasis on affirmative action, preferring to achieve personal success without preferential treatment 17-17Sexual HarassmentOccurs at work when:Any employee, woman or man, experiences repeated, unwanted sexual attention or When on‑the‑job conditions are hostile or threatening in a sexual wayIt includes both physical conduct—for example, suggestive touching—as well as verbal harassment, such as sexual innuendoes, jokes, or propositionsIt can also occur if a company’s work climate is blatantly and offensively sexual or intimidating to employeesIs illegal and U.S. EEOC is empowered to sue on behalf of victimsE.U. recognized sexual harassment as a form of gender discrimination in 2002, required its member states to bring their laws into compliance by 2005 17-18Racial HarassmentIs also illegal, under Title VII of the Civil Rights ActUnder EEOC guidelines, ethnic slurs, derogatory comments, or other verbal or physical harassment based on race are against the law, if they create an intimidating, hostile, or offensive working environment or interfere with an individual's work performance17-19Preventing Sexual and Racial HarassmentIn 1998, the Supreme Court ruled that companies could deflect lawsuits by taking two steps:Develop a zero-tolerance policy on harassment and communicate it clearly to employeesEstablish a complaint procedure—including ways to report incidents without retaliation—and act quickly to resolve any problemsIn addition, stated that companies that took such steps would be protected from suits by employees who claimed harassment but had failed to use the complaint procedure17-20Diversity Policies and PracticesWell run companies go beyond required legal actions to welcome employees of all backgroundsActions taken by companies to manage diversity effectively:They articulate a clear diversity mission, set quantitative objectives, and hold managers accountableThey spread a wide net in recruitment, to find the most diverse possible pool of qualified candidatesThey identify promising women and persons of color, and provide them with mentors and other kinds of supportThey set up diversity councils to monitor the company’s goals and progress toward them17-21Strategic Advantages of Managing Diversity EffectivelyCompanies that promote equal employment opportunity generally do better at attracting and retaining workers from all backgroundsBusinesses with employees from varied backgrounds can often more effectively serve customers who are themselves diverseThe global marketplace demands a workforce with language skills, cultural sensitivity, and awareness of national and other differences across marketsCompanies with effective diversity programs can avoid costly lawsuits and damage to their corporate reputations from charges of discrimination or cultural insensitivity 17-22Balancing Work and LifeChanging demographics, including increasing number of dual income families, have led people to adopt wide range of strategies for combining full and part-time work with the care of children, elderly relatives, and other dependentsHelping “make it work” for employees trying to balance the complex, multiple demands of work and family life has became a major business challenge 17-23Child Care and Elder CareTypes of programs companies are offering:Child CareElder CareParental and family leaveWork flexibilityBenefits to non-traditional familiesSome employees have been reluctant to take advantage of work flexibility options, for fear of being labeled “mommy track” or “daddy track”A shift in corporate cultures is needed to truly become a “family friendly” company where men and women are fully supported in their efforts to balance work and family responsibilities17-24Domestic Partner BenefitsMany corporations in the United States have begun to acknowledge differences in employee sexual orientation and gender identity. Gay, lesbian, bisexual, and transgender employees have become a vocal minority, winning important victories in the workplace. A 2012 report by the Human Rights Campaign Foundation found that 86 percent of the Fortune 500 companies included sexual orientation in their non-discrimination policy, and 60 percent provided health benefits to domestic partners and same-sex spouses Lotus Development was the first major employer to offer spousal benefits to same‑sex partners; it was followed by many others, including AT&T, Chase Manhattan, Microsoft, United Airlines, and the Big Three automakers. Other steps companies have taken to support their homosexual employees have included management training on sexual diversity issues, visible gay and lesbian advertising, and transgender-inclusive health coverageExhibit 17.C17-25